Tornado Bus Online Reservations System (TBORS)

Rules, Regulations, Guidelines and Limitations

General Information

All ticket purchases on the Tornado Bus Online Reservations System (TBORS) (www.tornadobus.com) are non refundable and non transferable. Actual travel dates on all portions of travel, origin and destination must be specified and cannot be changed.

Children ages 2 through 11 may travel at a child's reduced rate when traveling with a full fare adult passenger (age 15 or older). One child who has not reached their second birthday will be transported free when matched to one adult ticket (age 15 or older) and not occupying a seat to the exclusion of another passenger.

All passengers are required when boarding the motorcoach to present to the driver the printed Ticket or Boarding Pass and valid government issued photo identification. No passenger will be permitted to board or travel without these documents. Tickets or Boarding Passes should be printed at time of purchase by actual user — no other documents will be accepted.

Tickets or Boarding Passes presented by any person other than the name that appears on the ticket will be considered null/void and confiscated by any employee or authorized agent of Tornado Bus or any other carrier partners for whom the ticket is issued.

Tornado Bus is not responsible for delays due to breakdowns, road conditions, weather or other conditions beyond the carrier's control. Tornado Bus does not assume responsibility for transportation over-the-road for said Bus Carrier(s) listed in your Itinerary, Boarding Pass (es)/Ticket(s) and Receipt, except as responsibility which may be imposed by law with respect to checked baggage. In the sale of interline, through transportation of passengers, across International borders, Tornado Bus assumes no liability for the transportation by, or the acts and neglect of any Bus Carrier beyond such International borders.

Seating aboard Participating Bus Carrier(s) providing transportation under the Tornado Bus Boarding Pass (es)/Ticket(s) is without regard to race, color, sex, or national origin. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin.

Special fares are limited for use as endorsed on ticket.

Fare prices are quoted in U.S. Dollars; unless, otherwise noted.

Additional information — Call 214-269-2871

Online Boarding Pass/Ticket

Boarding Pass (es)/Ticket(s) should be printed at time of purchase. However, if a printer is unavailable or, if purchasing on behalf of a person in a different location, you, or the passenger may access the ticket by writing down the Order Number; logging into the Tornado Bus website (www.tornadobus.com) from a printer equipped computer; enter the Order Number; and print the travel documents (Boarding Pass(es)/Ticket(s)).

Children

Children under 11 years of age are required to travel with an adult full fare passenger (age 15 or older).

Children who have not reached their second birthday may travel free (in-lap) when traveling with an adult full fare passenger (age 15 or older), and/or when not occupying a seat to the exclusion of another passenger. Limit one child per each paid full fare adult.

A maximum of 2 children ages 2 through 11 may travel at a child's reduced rate when traveling with a full fare adult passenger (age 15 or older).

Special Note: In certain U.S. States, children under the age of 17 are prohibited from purchasing tickets for bus transportation.

Unaccompanied minors

Unaccompanied minors are defined as a passenger between the ages of 10 and 14 traveling by themselves. These tickets are not available on line at this time, but may be obtained after reading through and adhering to the following criteria. No discounts apply to an unaccompanied minor — ticket price will be the same as a full fare adult and may only travel providing the following provisions are met in their entirety.

1. The passenger is between the age of 10 and 14.
2. The passenger's trip will begin and end on the same schedule (no transfers).
3. The passenger's trip (origin to destination) will take place during daylight hours only.
4. Passenger's origin and destination stations are full service agencies or company operated facilities.
5. Agencies must be open at time of departure and arrival.
6. A Parent, Guardian or Legal Custodian of the traveling child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip. This completed form specifically names the person traveling, date, names and contact information of party authorizing the travel as well as the name of the person meeting the traveler on the destination end. It will also include additional emergency contact information. This form needs to be submitted to a Supervisor or Agent on Duty no less than one half hour prior to departure.
7. In order for a child to be released at the destination, the person named on the Unaccompanied Child Form must present valid government issued photo identification to the driver or agent on duty. Without such identification, or in the event no one shows at the scheduled arrival time, the passenger/child will be released into the custody of Child Protective Services or to local law enforcement officials in the destination city.

If the above criteria are not met then the passenger must be accompanied by a passenger at least 15 years of age in order to travel.

Baggage Regulations and Limitations

Each passenger is entitled to one checked bag; weighing not more than fifty (50) pounds and measuring no more than 62 inches (add the length, plus height, plus width of the bag). Additional bags meeting the same criteria may be checked for a separate fee; the first participating bus carrier on the travel itinerary (in each direction) is entitled to collect a baggage fee of $10.00 per bag, plus any applicable over-weight fees according to its published Baggage Fee policy. No additional bags may be checked; no additional fees other than those described above are payable.

Each passenger may carry-on aboard the bus one bag that weighs no more than twenty-five (25) pounds, which must fit either in the overhead bin or under the seat directly in front of the seat in which the ticketed passenger occupies.

Plastic bags of any size or shape are NOT acceptable as the outer shell of a checked bag, and as such, may not be checked.

Checked baggage may contain only clothing and personal hygiene items.

Government regulations and bus carrier tariffs require that all baggage must possess proper identification that clearly shows the passenger's name and home address to which the baggage can be forwarded in the event of loss or delay. Free identification tags are available at all ticket counters. All checked and carry-on bags should carry identification both inside and outside of each piece.

Interstate Baggage Liability

Tornado Bus and the Tornado Bus Online Ticketing System (www.tornadobus.com) will not be responsible for, and will not be held liable for, any loss or damage to checked baggage. See individual Baggage Policies for each carrier(s) on your itinerary for specific liability limits on those carriers. For ease of reference, however, liability limits for each bus carrier are set by law, as follows:

Liability for loss or damage to checked baggage is limited to actual value not to exceed $250 for all baggage checked with adult tickets. The limit for baggage checked on a child fare ticket is $125. All passengers are allowed to purchase additional insurance for checked baggage at any ticket counter. Declared value cannot exceed $1000 for an adult ticket and $500 for a child fare ticket. Only clothing and toiletries are to be among the items in your checked luggage. Items of value and cash will not be insured for any amount. All baggage is subject to inspection and anything with additional insurance purchased may be inspected for contents in accordance with the specific Bus Carrier's Baggage Policies.

Claim baggage promptly upon arrival at each destination and interline connection point. A storage fee may be assessed for any unclaimed baggage. In the event of interline connections; traveler is responsible for ensuring that checked baggage is transferred from bus to bus.

Questions?

For questions regarding ticket sales or schedules:
Scheduled Service Information — Call 214-269-2871
www.tornadobus.com
Tornado Bus * 535 East Jefferson Boulevard * Dallas, TX 75203-2791