Terms & Conditions

Tornado Bus Online Reservations System (TBORS)

Rules, Regulations, Guidelines and Limitations

General Information

All ticket purchases on the Tornado Bus Online Reservations System (TBORS) (www.tornadobus.com) are non refundable and non transferable. Actual travel dates on all portions of travel, origin and destination must be specified and cannot be changed.

Children ages 3 through 9 may travel at a child's reduced rate when traveling with a full fare adult passenger (age 15 or older). One child who has not reached their second birthday will be transported free when matched to one adult ticket (age 15 or older) and not occupying a seat to the exclusion of another passenger. Children under the age of (18) may not travel alone and will have to be occompanied by adult (18yrs and older)

All passengers are required when boarding the motorcoach to present to the driver the printed Ticket or Boarding Pass and valid government issued photo identification. No passenger will be permitted to board or travel without these documents. Tickets or Boarding Passes should be printed at time of purchase by actual user — no other documents will be accepted.

Tickets or Boarding Passes presented by any person other than the name that appears on the ticket will be considered null/void and confiscated by any employee or authorized agent of Tornado Bus or any other carrier partners for whom the ticket is issued. Passenger has up to 2 hours before destination to cancel or make changes, Otherwise ticket will be not be refundable.

Tornado Bus is not responsible for delays due to breakdowns, road conditions, weather or other conditions beyond the carrier's control. Tornado Bus does not assume responsibility for transportation over-the-road for said Bus Carrier(s) listed in your Itinerary, Boarding Pass (es)/Ticket(s) and Receipt, except as responsibility which may be imposed by law with respect to checked baggage. In the sale of interline, through transportation of passengers, across International borders, Tornado Bus assumes no liability for the transportation by, or the acts and neglect of any Bus Carrier beyond such International borders.

Seating aboard Participating Bus Carrier(s) providing transportation under the Tornado Bus Boarding Pass (es)/Ticket(s) is without regard to race, color, sex, or national origin. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin.

Special fares are limited for use as endorsed on ticket.

Fare prices are quoted in U.S. Dollars; unless, otherwise noted.

Additional information — Call 214-269-2871

Online Boarding Pass/Ticket

Boarding Pass (es)/Ticket(s) should be printed at time of purchase. However, if a printer is unavailable or, if purchasing on behalf of a person in a different location, you, or the passenger may access the ticket by writing down the Order Number; logging into the Tornado Bus website (www.tornadobus.com) from a printer equipped computer; enter the Order Number; and print the travel documents (Boarding Pass(es)/Ticket(s))

NOTICE: WHEN PURCHASING A TICKET OR MAKING A RESERVATION WHERE AN ACCESSIBE BUS WILL BE REQUIRED FOR AN INTERLINE TRIP THAT WILL CONNECT WITH A SMALL FIXED ROUTE OVER THE ROAD BUS OPERATOR, A 48 HOUR NOTICE MAY BE REQUIRED IF THERE IS LESS THAN 48 HOUR NOTICE AT BOOKING THE POSSIBILITY THAT AN ACCESIBLE BUS MAY NOT BE AVAILABLE AT TRANSFER POINT TO COMPLETE THE SUBSEQUENT LEG OF THE TRIP.

 

Baggage Regulations and Limitations

Each passenger is entitled to Two checked bags; weighing not more than forty (40) pounds and measuring no more than 62 inches (add the length, plus height, plus width of the bag). Additional bags meeting the same criteria may be checked for a separate fee; the first participating bus carrier on the travel itinerary (in each direction) is entitled to collect a baggage fee of $1.00 per pound, plus any applicable over-weight fees according to its published Baggage Fee policy. No additional bags may be checked; no additional fees other than those described above are payable.

Each passenger may carry-on aboard the bus one bag that weighs no more than twenty-five (25) pounds, which must fit either in the overhead bin or under the seat directly in front of the seat in which the ticketed passenger occupies.

Plastic bags of any size or shape are NOT acceptable as the outer shell of a checked bag, and as such, may not be checked.

Checked baggage may contain only clothing and personal hygiene items.

Government regulations and bus carrier tariffs require that all baggage must possess proper identification that clearly shows the passenger's name and home address to which the baggage can be forwarded in the event of loss or delay. Free identification tags are available at all ticket counters. All checked and carry-on bags should carry identification both inside and outside of each piece.

 

 

BAGGAGE INDENTIFICATION

 

Government Regulations and Carrier's Tariffs require that all Baggage must be properly identified. Baggage I.D. Tags should clearly show the name and address to which lost baggage should be forwarded. Free Baggage I.D Tags are available at all Tickets Windows and Baggage Counters. Additionally, the passenger's name address must be on the inside of all baggage. We are not responsible for baggage detained by US or Mexican Customs. Neither assumes or accepts any liability for lost, damaged, breakage, and /or deterioration of any articles paraphernalia that is being transported.

Prohibited Items:

• FLAMMABLES ARTICLES

• EXPLOSIVE MATERIALS • GUNS AND FIREARMS • BATTERIES • THINNER / PAINT

• GASOLINE • SHARP OBJECTS

1. An adult is permitted to carry two suitcases not to exceed 40 pounds each and one small 25 pound carry-on bag. One suitcase not to exceed 30 pound for a child with a ticket. If you desire any information over baggage please feel free to ask one of our Representatives.

 

2. Laptops, cell Phones, Cameras or any other personal device should be carried in a carry-on bag.

 

3. No machine (i.e. lawn mowers, weed eaters, etc.) that has previously contained gasoline i

allowed on the bus except if it's new and enclosed in box.

4. Luggage without a tag will not be placed inside the baggage bin. We advise that you monitor your luggage during any transfers.

5. For your safety never approach the luggage compartment without the presence of a Terminal Attendant.

6. Tornado Bus Company is not responsible for any baggage detained at any border. There will be not refunding for any passengers who were denied an entry to the United States.

 

Please be advised that passengers wishing to travel with more luggage than specified above will have items refused. No refunds will be issued in respect of travel plans canceled by the customer as a result of their excess luggage being refused.Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Passengers must claim their luggage at the border crossing point for clearance through customs before being allowed to proceed across the border. No luggage is allowed across the border unless claimed by a passenger.

Interstate Baggage Liability

Tornado Bus and the Tornado Bus Online Ticketing System (www.tornadobus.com) will not be responsible for, and will not be held liable for, any loss or damage to checked baggage. See individual Baggage Policies for each carrier(s) on your itinerary for specific liability limits on those carriers. For ease of reference, however, liability limits for each bus carrier are set by law, as follows:

Liability for loss or damage to checked baggage is limited to actual value not to exceed $250 for all baggage checked with adult tickets. The limit for baggage checked on a child fare ticket is $125. All passengers are allowed to purchase additional insurance for checked baggage at any ticket counter. Declared value cannot exceed $1000 for an adult ticket and $500 for a child fare ticket. Only clothing and toiletries are to be among the items in your checked luggage. Items of value and cash will not be insured for any amount. All baggage is subject to inspection and anything with additional insurance purchased may be inspected for contents in accordance with the specific Bus Carrier's Baggage Policies.

Claim baggage promptly upon arrival at each destination and interline connection point. A storage fee may be assessed for any unclaimed baggage. In the event of interline connections; traveler is responsible for ensuring that checked baggage is transferred from bus to bus.

Texas Rider's Reward Program

This fare promotion is awarded randomly. Entering the code into the promo box at check out is not a guarantee that the fare will be less expensive than the advertised price. Tornado reserves the right to change the terms, conditions and notices under which the Texas Rider's Reward is offered. All reward fares are for travel within the state of Texas.

Questions?

For questions regarding ticket sales or schedules:
Scheduled Service Information — Call 1-888-358-6762
www.tornadobus.com
Tornado Bus * 8630 East R.L Thornton Freeway * Dallas, TX 75228